Why Choose Workplace Mediation?
What is Workplace Mediation?
Workplace mediation is a structured and confidential process where an independent mediator helps individuals in conflict communicate more effectively and reach a mutually acceptable agreement. It is commonly used to resolve disputes between colleagues, managers and employees, or entire teams.
What types of workplace issues can Mediation resolve?
Workplace mediation can be used for a wide range of issues, including:
Breakdown in working relationships
Communication issues and misunderstandings
Personality clashes
Bullying and harassment concerns
Grievances between employees or with management
Team conflict and ongoing tension
Return-to-work issues following absence or disciplinary action
Is Workplace Mediation confidential?
Yes. Confidentiality is a core principle of ACAS-accredited workplace mediation. What is discussed during mediation is not shared outside the process, except where there is a legal or safeguarding obligation.
Is Mediation a formal HR process?
No. Mediation is an informal and voluntary process. It does not replace formal procedures but can often prevent the need for grievances, disciplinary action, or legal escalation.
Do both parties have to agree to Mediation?
Yes. Workplace mediation is entirely voluntary. All parties must agree to take part and remain free to withdraw at any stage.
How long does Workplace Mediation take?
Most workplace mediation cases are resolved within days or weeks, rather than months. A typical mediation process can often be completed in one day or less, depending on complexity.
Is Mediation legally binding?
Mediation itself is not legally binding. However, if parties reach an agreement, this can be recorded in writing and, where appropriate, supported by HR policies or formal agreements.
How is Mediation different from an investigation?
Mediation is not about establishing blame or determining facts. Unlike investigations or disciplinary procedures, mediation focuses on resolution, understanding, and future working relationships.
Is Mediation suitable for senior leaders or managers?
Yes. Workplace Mediation is highly effective at senior management and leadership level, where disputes can have a significant impact on organisational culture, morale, and performance.
Why choose an ACAS-Accredited Workplace Mediator?
An ACAS-accredited mediator meets nationally recognised standards for professionalism, impartiality, and ethical practice. This provides reassurance that the mediation process is robust, fair, and credible.